KUALA LUMPUR, Jan 23 — The Tourism, Arts and Culture Ministry has called for an increase in the number of immigration counter staff and ramping up the use of facial recognition to improve immigration screening procedure at the Kuala Lumpur International Airport (KLIA).
Its minister Datuk Seri Tiong King Sing said this was important to overcome the problem of long waiting time following the increasing number of tourists coming into Malaysia.
“If Malaysia wants to welcome tourists and make the country among the most preferred destination, we need to solve this problem immediately,” he said in a statement here today.
According to the statement, Tiong, on checking out the tourist arrival process at KLIA, found that tourists had to queue and were made to wait, some for almost two hours for the immigration check-in process.
In addition, he also proposed that KLIA authorities consider stationing multilingual staff to make it easier for tourists when going through the inspection procedures.
