PUTRAJAYA, Aug 28 – Airlines are required to offer consumers the option of a full refund for flight delays of five hours and more to passengers who do not wish to continue their journey effective Sept. 2
Transport Minister Anthony Loke said that was among the new improvements in the Malaysian Aviation Consumer Protection Code 2016 (MACPC) implemented by the Ministry of Transport through the Malaysian Aviation Commission (MAVCOM) which will be gazetted this September.
“For flight disruptions caused by extraordinary circumstances, airlines are required to first offer a refund in the original mode of payment.
“Airlines can also offer alternative reimbursement modes such as travel vouchers or credit shells. However, users have the right to choose the refund mode they want,” he said in a press conference on Wednesday.
He said the refund period to users is for 30 days and it depends on the payment method that the passenger has used.
