KUALA LUMPUR, Oct 9 – The Malaysian Communications and Multimedia Commission (MCMC) has appointed a panel of consultants to study and assess the propriety of amending the Postal Services Act 2012.
Communications Minister Fahmi Fadzil said that the consultants would take eight to 12 months to prepare a report on the possible amendments in line with the current changes in the postal and courier industry.
“If everything goes smoothly…we might see the amendments (to the Act) as early as 2026,” he told reporters after attending the 2024 World Post Day celebration on Wednesday.
Fahmi said that the consultants will also conduct a comprehensive analysis of the postal companies sector, considering recent developments such as social media and social commerce, as many aspects of package and parcel delivery now involve elements of social media.
Meanwhile, Fahmi also encouraged all delivery and logistics companies to leverage technologies such as electric vehicles (EV) and artificial intelligence (AI) to enhance customer service and operational efficiency.
“I believe we can optimise the use of our workforce to make jobs more efficient while simultaneously improving the quality of service.
“I don’t see the need to lay off workers by adopting AI; rather, the workforce can be adapted to new roles such as data analysts,” he said.
