KUALA LUMPUR, June 8 — AirAsia today said it has developed an enhanced standard operating procedure (SOP) for medically approved child restraint devices (CRDs) on board and submitted it to the relevant authorities for approval.
The move follows a review of the circumstances surrounding a family’s inability to travel on flight AK1776 from Singapore to Kuching on May 26, 2026.
The airline said the review identified an opportunity to strengthen existing processes relating to the assessment of medically approved CRDs and other specialised travel requirements.
AirAsia X chief safety and quality officer Captain Saravanan Subramaniam apologised to the family for the inconvenience caused, adding that the decision was made in accordance with the applicable safety requirements and operating procedures in place at the time.
“While we always strive to accommodate and support all guests to the greatest extent possible, there may be instances where safety and operational considerations determine the options available,” he said in a statement.
He said the incident had highlighted an opportunity for the airline to enhance its processes and that AirAsia remained committed to ensuring its policies continued to evolve to meet guests’ needs.
AirAsia encouraged guests to refer to its support page for the latest information on travel requirements and guidance relating to specialised travel needs.
